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Privacy Policy | Our Lawyers

1. Introduction

At Our Lawyers, we are committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our legal services, you consent to the collection and handling of your personal information as described in this policy.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

  • Identity Information – Name, title, date of birth.
  • Contact Details – Phone number, email address, postal and residential address.
  • Legal Case Information – Details provided in relation to legal inquiries, case evaluations, and consultations.
  • Payment & Billing Details – Information related to invoices, transactions, and payment processing.
  • Website & Technical Data – IP addresses, browser type, device information, and user activity through cookies and analytics tools.

Some information may be collected anonymously unless it is necessary to identify you for legal or client-service purposes.

3. How We Collect Your Information

We collect personal information through:

  • Direct Interactions – Forms submitted via our website, emails, phone calls, or in-person consultations.
  • Automated Technologies – Cookies, tracking pixels, and analytics tools that monitor user activity on our website.
  • Third-Party Sources – Public databases, court records, regulatory bodies, and service providers (where permitted by law).

4. How We Use Personal Information

We use your personal information for the following purposes:

  • Providing Legal Services – Responding to inquiries, managing client cases, and offering legal guidance.
  • Website & User Experience Enhancement – Analyzing user behavior, optimizing website performance, and improving content.
  • Legal & Regulatory Compliance – Meeting obligations under Australian law, including court requirements and professional legal standards.
  • Marketing & Communication – Sending newsletters, updates, or promotional content (only if you have opted in).
  • Business & Administrative Purposes – Processing payments, maintaining records, and managing IT security.

5. Disclosure of Personal Information

We respect your privacy and do not sell or trade personal information. However, in certain circumstances, we may disclose your data to:

  • Legal Professionals & Regulatory Bodies – Lawyers, courts, or government authorities where disclosure is legally required.
  • Third-Party Service Providers – IT providers, payment processors, or marketing agencies assisting with website operations and business functions.
  • Compliance & Risk Management – If required to prevent fraud, cyber threats, or protect legal rights.

Any third parties engaged by us are required to comply with strict confidentiality agreements and adhere to Australian privacy laws.

6. Data Security & Retention

We take reasonable steps to protect personal data from unauthorised access, misuse, alteration, or disclosure. Security measures include:

  • Secure Data Storage – Encrypted databases and restricted access to sensitive information.
  • Cybersecurity Protocols – Firewalls, antivirus systems, and SSL encryption for website transactions.
  • Access Controls – Limiting data access to authorized personnel only.

We retain personal information only for as long as necessary to fulfill legal, business, or professional obligations. After this period, data is securely deleted or anonymized.

7. Your Rights & Choices Under Australian Privacy Laws

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the following rights regarding your personal information:

  • Access & Correction – You may request access to your personal information and correct any inaccuracies.
  • Opt-Out of Marketing – You can withdraw consent for direct marketing communications at any time.
  • Request Data Deletion – Subject to legal and regulatory obligations, you may request that we delete your personal information.
  • Restrict or Object to Processing – In certain cases, you can object to how we use your data.

To exercise these rights, please contact us using the details below.

8. Contact Information

If you have any questions or concerns about our Privacy Policy, data handling practices, or wish to make a complaint, you can reach us at:

📧 Email: askus@ourlawyers.com.au 
📞 Phone: (02) 4872 4004
📍 Southern Highlands Office Address: 87 Main Street, Mittagong, NSW 2575

We take privacy complaints seriously and will respond in accordance with Office of the Australian Information Commissioner (OAIC) guidelines.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, business practices, or industry standards. Any modifications will be posted on this page with a “Last Updated” date.

We encourage you to review this page regularly to stay informed about how we protect your privacy.